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Lesson 4 of 6

Giving Great Feedback

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Left alone, a room of senior people will default to advice-giving. Before the first hotseat, explain to the group what good feedback actually looks like.

Do

  • Ask questions that challenge assumptions
  • Listen for the problem they're not saying
  • Share relevant experience / stories

Don't

  • Solve it for them
  • Make it about you
  • Give generic advice

Keep the room on time. This is probably the hardest part. Politely, but firmly interrupting when people talk too much. Interject with sentences like:

"Let's get one more thought in, and give someone else some time."

Think about what words you might be comfortable using. Perhaps write them down. You'll have to come back to these regularly.

Continue to Lesson 5